Technical Support

For any program, course registration, and/or certificate related questions, please send an email to: Any email inquiries sent on a weekend will be responded to on the next available business day.

Necessary Technologies

Virginia Tech utilizes the Canvas Learning Management System for online program delivery. For detailed information concerning Canvas technical specifications, please see:

Canvas Supported Browsers

Participants should feel free to contact Continuing and Professional Education with concerns or questions about special needs or considerations that fall outside of the services listed here.

Desktop Browsers

  • Chrome 70 and 71

  • Firefox 63 and 64

  • Flash 31 and 32

  • Internet Explorer 11 (functional support)

  • Edge 42 and 44

  • Respondus Lockdown Browser

  • Safari 11 and 12

Mobile Browsers

Canvas System Requirements

It is always recommended to use the most up-to-date versions and better connections. Canvas will still run with the minimum specifications, but you may experience slower loading times.

Screen Size

Canvas is best viewed at a minimum resolution of 800x600. If you want to view Canvas on a device with a smaller screen, we recommend using the Canvas mobile app.

Operating Systems

  • Windows 7 and newer

  • Mac OSX 10.6 and newer

  • Linux - chromeOS

Mobile Operating System Native App Support

  • iOS 7 and newer (versions vary by device)

  • Android 4.2 and newer

Computer Speed and Processor

  • Use a computer 5 years old or newer when possible

  • 1GB of RAM

  • 2GHz processor

Internet Speed

  • Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.

  • Minimum of 512kbps

Screen Readers

  • Macintosh: VoiceOver (Links to an external site.) (latest version for Safari)

  • PC: JAWS (Links to an external site.) (latest version for Internet Explorer)

  • PC: NVDA (Links to an external site.) (latest version for Firefox)

  • There is no screen reader support for Canvas in Chrome

Mobile Access Disclaimer

Though Canvas provides a mobile app which works well for the majority of course content, this course site is still best viewed via a desktop or laptop running a complete operating system, as opposed to a tablet or smartphone. Some interactive course elements may not be viewable via mobile devices, and it is certainly not recommended that you attempt to complete assignments or take graded quizzes or tests via mobile devices

Registration Instructions

What to expect after you register:

You will receive a series of emails as follows:

Registration emails you will receive.

The first three emails you will receive will be from This email address is for general registration inquires. For questions about your specific registration please email one of the contacts listed below.

The emails subject lines will be:

  1. Virginia Tech Continuing and Professional Education User Name - confirms your new user name for the registration system.

  2. Virginia Tech Continuing and Professional Education Enrollment Notification - confirms your enrollment in the course.

  3. Virginia Tech Continuing and Professional Education Confirmation - full confirmation letter that has details about next steps.

You do not need to do anything with these emails. They are for your records, and indicate that you have successfully created your registration profile and registered for the course.

What to do if you do not receive these emails.

If you do not receive the emails from, please contact one of the following people:

Sarah Downer: at or by calling 540-231-0990 between the hours of 8:00 am and 5:00 pm Monday through Friday.


Wayne Crotto: at or by calling 540-231-5241 between the hours of 8:00 am and 5:00 pm Monday through Friday.

Canvas online learning tool - login and confirmation emails.

You will receive two emails from the online learning system.

  1. The first email will be from Virginia Tech Guest Management Service at with the subject line Virginia Tech Guest Account Invitation (You will not receive this email until the Wednesday following your registration to the course).
    This email will explain the process for you to gain access to the course. It is important that you watch for this email as it
    has a temporary link for you to access to the online learning tool, Canvas.
    Upon following the link, you will be asked to update your information and register your new profile. Once you have done so, the system may take up to 6 hours to fully register your account.
    What to do if you do not receive this email.
    If you do not receive the email from by 2:00 PM on the Wednesday following your confirmation from You should contact 4Help.
    Detailed documentation and 24/7 support is available online from 4Help. To reach 4Help, go to, or call (540) 231-4357.

  2. The second email will be from Virginia Tech Canvas, with the subject line Course Enrollment. This email indicates you can now log into Canvas and begin the course.
    You may wish to bookmark the log in page for Canvas, as you will be returning to it each time you want to continue working on your course.

Download a PDF of these instructions: SWIM-CERT-registration-instructions.pdf